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	<title>Comments on: Beware DirectBuy</title>
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	<description>Rants, Reviews, Politics, or whatever sits on my brain</description>
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		<title>By: Marcy</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18100</link>
		<dc:creator>Marcy</dc:creator>
		<pubDate>Sat, 06 Mar 2010 22:15:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18100</guid>
		<description>I swear some people are so stupid.  I am a Direct Buy member and former employee of the Direct Buy from another state.  The people posting negative comments are people who are not members.  They should not be trusted because they dont know anything about how Direct Buy really works.  Direct Buy is not for everybody, its only for people who are patient and smart enough to realize a good deal.  You need to be patient because you need to be able to do your own research, the staff is not there to pressure you to buy or tell you what to buy.  That falls on the member to make their own decisions.  Direct Buy is not a retail store.  The employees that work there dont receive commission, their only objective is to help members.  They could care less whether you buy something or not.  They are there to make the experience as easy for the member as possible.  People who dont use their memberships are stupid for signing up in the first place.  You have a few days after you sign your contract to change your mind and receive a full refund, granted you dont purchase anything in that time frame.  The people who complain about that are people who let the alloted amount of time to change their minds pass and are stuck with the membership.  Everything you buy is direct from the manufacturer which is why you dont pay retail.  The salesmen make you fully aware of everything before you sign a contract.  There are no hidden fees.  You know exactly what you will pay when you make a purchase.  Since you are buying directly from the manufacturer you have to pay for the item to be shipped.  That&#039;s not a profit for Direct Buy.  Even with the shipping you still save way more than buying from a retail store.  Items that are purchased are not used, dented, or whatever other lies people are saying.  They are brand new and if your item came in damaged, they return it for a new one.  Once an item is discontinued from the manufacturer it is discontinued from the catalogs because Direct Buy cant get it from the manufacturer anymore.  If you find it in a retail store, its because they have a butt load of stock.  Every order from Direct Buy is considered special order from the manufacturer. They cut out the middle man and that is why you get everything at a wholesale price.  It bothers me to see how many people are so naive and gullible.  Get your facts straight before you start bashing a corporation you know nothing about.  Tell me what company doesnt have any complaints against them.  I have seen some of the owners I worked for bend over backwards for their members.  I have known members that have built their houses from mostly Direct Buy catalogs.  People do and can save thousands of dollars.  In California, people even save a hundred thousand dollars.  But you have to use your membership.  You cant make your investment back if you dont purchase anything.  Direct Buy is not for everyone and as a former employee I would rather people like you that post negative comments about it rather not try to be members.  FYI, I have seen many people turned away from Direct Buy because the salesmen dont want members that are not going to take respect the staff or just be negative about the whole experience.  People complain about paying a membership, how else do you expect a business to sustain itself.  I guarantee you will not find better prices.  The reason you have to make a decision that day is because you are looking at confidential catalogs when your not a member and Direct Buy has a deal to protect the manufacturers from people who will go to retail stores and try to use the confidential prices to get the retail stores to lower theirs.  That is why you have to make a decision that day or not come back for seven years.  I have also seen the salesmen turn people away because they changed their minds after they refused the offer.  If it was only profit oriented, they wouldnt turn away money.  My point is that if you dont believe it, that&#039;s fine.  Direct Buy is exclusive.  Only the salesmen are trained to explain the concept of Direct Buy, that is why when you call them, they only take your info and not answer questions.  The rest of the employees are not trained to discuss the concept, they are only there to assist the members.</description>
		<content:encoded><![CDATA[<p>I swear some people are so stupid.  I am a Direct Buy member and former employee of the Direct Buy from another state.  The people posting negative comments are people who are not members.  They should not be trusted because they dont know anything about how Direct Buy really works.  Direct Buy is not for everybody, its only for people who are patient and smart enough to realize a good deal.  You need to be patient because you need to be able to do your own research, the staff is not there to pressure you to buy or tell you what to buy.  That falls on the member to make their own decisions.  Direct Buy is not a retail store.  The employees that work there dont receive commission, their only objective is to help members.  They could care less whether you buy something or not.  They are there to make the experience as easy for the member as possible.  People who dont use their memberships are stupid for signing up in the first place.  You have a few days after you sign your contract to change your mind and receive a full refund, granted you dont purchase anything in that time frame.  The people who complain about that are people who let the alloted amount of time to change their minds pass and are stuck with the membership.  Everything you buy is direct from the manufacturer which is why you dont pay retail.  The salesmen make you fully aware of everything before you sign a contract.  There are no hidden fees.  You know exactly what you will pay when you make a purchase.  Since you are buying directly from the manufacturer you have to pay for the item to be shipped.  That&#8217;s not a profit for Direct Buy.  Even with the shipping you still save way more than buying from a retail store.  Items that are purchased are not used, dented, or whatever other lies people are saying.  They are brand new and if your item came in damaged, they return it for a new one.  Once an item is discontinued from the manufacturer it is discontinued from the catalogs because Direct Buy cant get it from the manufacturer anymore.  If you find it in a retail store, its because they have a butt load of stock.  Every order from Direct Buy is considered special order from the manufacturer. They cut out the middle man and that is why you get everything at a wholesale price.  It bothers me to see how many people are so naive and gullible.  Get your facts straight before you start bashing a corporation you know nothing about.  Tell me what company doesnt have any complaints against them.  I have seen some of the owners I worked for bend over backwards for their members.  I have known members that have built their houses from mostly Direct Buy catalogs.  People do and can save thousands of dollars.  In California, people even save a hundred thousand dollars.  But you have to use your membership.  You cant make your investment back if you dont purchase anything.  Direct Buy is not for everyone and as a former employee I would rather people like you that post negative comments about it rather not try to be members.  FYI, I have seen many people turned away from Direct Buy because the salesmen dont want members that are not going to take respect the staff or just be negative about the whole experience.  People complain about paying a membership, how else do you expect a business to sustain itself.  I guarantee you will not find better prices.  The reason you have to make a decision that day is because you are looking at confidential catalogs when your not a member and Direct Buy has a deal to protect the manufacturers from people who will go to retail stores and try to use the confidential prices to get the retail stores to lower theirs.  That is why you have to make a decision that day or not come back for seven years.  I have also seen the salesmen turn people away because they changed their minds after they refused the offer.  If it was only profit oriented, they wouldnt turn away money.  My point is that if you dont believe it, that&#8217;s fine.  Direct Buy is exclusive.  Only the salesmen are trained to explain the concept of Direct Buy, that is why when you call them, they only take your info and not answer questions.  The rest of the employees are not trained to discuss the concept, they are only there to assist the members.</p>
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	<item>
		<title>By: Tom Smitters</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18097</link>
		<dc:creator>Tom Smitters</dc:creator>
		<pubDate>Tue, 02 Mar 2010 19:45:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18097</guid>
		<description>This place is a fraud.  Remember that many of the postings here are by DirectBuy employees pretending to be real customers.</description>
		<content:encoded><![CDATA[<p>This place is a fraud.  Remember that many of the postings here are by DirectBuy employees pretending to be real customers.</p>
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	<item>
		<title>By: Tobias</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18096</link>
		<dc:creator>Tobias</dc:creator>
		<pubDate>Tue, 02 Mar 2010 12:53:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18096</guid>
		<description>Just curious, it seems that most folks compare the prices at direct buy to big box home improvement stores. Does anybody realize that if you work with a local builders supply store or lumber yard you?ll often save 30% or more? Just remodeled my bathroom and for the tub alone Lowe&#039;s and Home Depot wanted over twice what I paid for it and they couldn?t get the color I wanted. The only reason I go to the ?box? stores is to get a look at what styles I?m interested in. Then I call up my local ?contractor orientated? stores and save big money ordering the same items, seems to me that this is almost the same process as direct buy without the fees. These stores may not be fancy, but they?re not there to pitch you a product and you?ll never find people more knowledgeable about their work. After all they get feedback from contractors who do hundreds of installations a year and if the contractor?s get a bad product the related call backs costs them money. So you can bet they know what works and what doesn?t.</description>
		<content:encoded><![CDATA[<p>Just curious, it seems that most folks compare the prices at direct buy to big box home improvement stores. Does anybody realize that if you work with a local builders supply store or lumber yard you?ll often save 30% or more? Just remodeled my bathroom and for the tub alone Lowe&#8217;s and Home Depot wanted over twice what I paid for it and they couldn?t get the color I wanted. The only reason I go to the ?box? stores is to get a look at what styles I?m interested in. Then I call up my local ?contractor orientated? stores and save big money ordering the same items, seems to me that this is almost the same process as direct buy without the fees. These stores may not be fancy, but they?re not there to pitch you a product and you?ll never find people more knowledgeable about their work. After all they get feedback from contractors who do hundreds of installations a year and if the contractor?s get a bad product the related call backs costs them money. So you can bet they know what works and what doesn?t.</p>
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	<item>
		<title>By: The Champagnes</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18094</link>
		<dc:creator>The Champagnes</dc:creator>
		<pubDate>Mon, 01 Mar 2010 18:35:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18094</guid>
		<description>Thank you for your postings. My husband and I are scheduled for an orientation tomorrow. We planned to bring our father because we were excited about the possibilities for him and ourselves. After reading many postings, we wouldn&#039;t have been able to bring him anyhow. We are building a home with Mcmillin homes and though they offer luxury upgrades, we are not willing to pay the mark ups. So I thought Direct Buy might be a way to get the luxury items we desire without having to pay the retail costs. Immediately after scheduling our appt. it felt like a timeshare sales experience as they do not indicate how much the membership fees are and that you must bring your spouse. Furthermore, the sales tactics that they use are a turn off and according to many peoples experiences, Direct Buy operates dishonestly. ( Pricing varies from store to store, no refund allowed, upon refusal to join they, escort you out through the back door,manipulative &quot;one time&quot; offer, etc.) So, as a result of our investigation, we have decided to forego our Direct Buy &quot;Timeshare&quot;. Thanks fellow consumers.</description>
		<content:encoded><![CDATA[<p>Thank you for your postings. My husband and I are scheduled for an orientation tomorrow. We planned to bring our father because we were excited about the possibilities for him and ourselves. After reading many postings, we wouldn&#8217;t have been able to bring him anyhow. We are building a home with Mcmillin homes and though they offer luxury upgrades, we are not willing to pay the mark ups. So I thought Direct Buy might be a way to get the luxury items we desire without having to pay the retail costs. Immediately after scheduling our appt. it felt like a timeshare sales experience as they do not indicate how much the membership fees are and that you must bring your spouse. Furthermore, the sales tactics that they use are a turn off and according to many peoples experiences, Direct Buy operates dishonestly. ( Pricing varies from store to store, no refund allowed, upon refusal to join they, escort you out through the back door,manipulative &#8220;one time&#8221; offer, etc.) So, as a result of our investigation, we have decided to forego our Direct Buy &#8220;Timeshare&#8221;. Thanks fellow consumers.</p>
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	<item>
		<title>By: MDL</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18092</link>
		<dc:creator>MDL</dc:creator>
		<pubDate>Mon, 01 Mar 2010 03:26:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18092</guid>
		<description>IN RE: DIRECTBUY, INC., MARKETING AND SALES PRACTICES LITIGATION

MDL No. 2132

JUDICIAL PANEL ON MULTIDISTRICT LITIGATION

2010 U.S. Dist. LEXIS 10390


February 5, 2010, Filed

PRIOR HISTORY: Ganezer v. Directbuy, Inc., 571 F.3d 846, 2009 U.S. App. LEXIS 13676 (9th Cir. Cal., 2009)

CORE TERMS: centralization, convenience, factual questions, oppose, oral argument, proposed settlement, centralize, transferee, settlement


JUDGES:  [*1] John G. Heyburn II, Chairman. Robert L. Miller, Jr., David R. Hansen, * Frank C. Damrell, Jr., Kathryn H. Vratil, W. Royal Furgeson, Jr., David G. Trager.
* Judge Hansen took no part in the decision of this matter.


OPINION BY: John G. Heyburn II

OPINION
ORDER DENYING TRANSFER

Before the entire Panel *: Plaintiff in an action in the Southern District of Indiana has moved, pursuant to 28 U.S.C. ? 1407, to centralize this litigation in the Southern District of Indiana. This litigation currently consists of four actions pending as follows: an action each in the Central District of California, the District of Connecticut, the Southern District of Indiana, and the Eastern District of New York, as listed on Schedule A.

- - - - - - - - - - - - - - Footnotes - - - - - - - - - - - - - - -
* Judge Hansen took no part in the decision of this matter.

- - - - - - - - - - - - End Footnotes- - - - - - - - - - - - - -

Plaintiffs in the Central District of California action support the motion in its entirety. Plaintiffs in the Eastern District of New York action initially opposed centralization and, alternatively, supported selection of the Eastern District of New York as the transferee district; however, at oral argument, these plaintiffs expressed their support of centralization in the District of Connecticut. Plaintiffs in the District of Connecticut action  [*2] oppose centralization and, alternatively, favor transfer to the District of Connecticut. Defendants 1 oppose centralization.

- - - - - - - - - - - - - - Footnotes - - - - - - - - - - - - - - -
1 DirectBuy, Inc.; United Consumers Club, Inc.; DirectBuy Holdings, Inc.; UCC Distribution, Inc.; Beta Finance Company, Inc.; National Management Corporation, Inc.; Trivest Partners IV, Inc.; and The Sequoia Group -- Thousand Oaks LLC (collectively DirectBuy defendants).

- - - - - - - - - - - - End Footnotes- - - - - - - - - - - - - -

At oral argument, attorneys for plaintiffs supporting centralization expressed concern that they were &quot;frozen out&quot; of settlement discussions in another action. We do not consider the DirectBuy defendants&#039; apparent preference to negotiate with certain plaintiffs&#039; counsel over counsel for other plaintiffs as particularly relevant to our primary statutory inquiry -- whether centralization of actions containing common factual questions will serve the convenience of the parties and witnesses and further the just and efficient conduct of the actions. See 28 U.S.C. ? 1407(a). Regardless of our decision on centralization, if (as some plaintiffs presume) plaintiffs in one or more of the actions reach a nationwide settlement with the DirectBuy defendants, plaintiffs in the non-settling actions should reasonably  [*3] anticipate an opportunity to object to the proposed settlement at any fairness hearing regarding the proposed settlement.

We have long held that the convenience of counsel &quot;is not by itself a factor to be considered under Section 1407 in the Panel&#039;s decision whether to order transfer or in the selection of a transferee forum for a group of actions. Only if the inconvenience of counsel would impinge on the convenience of the parties or witnesses would the convenience of counsel become a factor to be considered by the Panel.&quot; In re Anthracite Coal Antitrust Litigation, 436 F.Supp. 402, 404 (J.P.M.L. 1977). Plaintiffs supporting centralization have failed to make such a showing.

Otherwise, this is a close case; one which in other circumstances we might centralize. The actions may share some factual questions regarding the DirectBuy defendants&#039; marketing practices. Movant has failed to convince us, however, that these common factual questions are sufficiently complex and/or numerous to justify Section 1407 transfer at this time. Defendants and some of the plaintiffs oppose centralization as unnecessary. Two of the cases predate by a considerable time those filed by the plaintiffs supporting  [*4] centralization. On the basis of the papers filed and hearing session held, we are not persuaded that the benefits of Section 1407 centralization are sufficient to outweigh the objections. The parties are encouraged to employ alternatives to transfer to minimize whatever possibilities may arise of duplicative discovery and/or inconsistent pretrial rulings. See, e.g., In re Eli Lilly and Co. (Cephalexin Monohydrate) Patent Litigation, 446 F.Supp. 242, 244 (J.P.M.L. 1978); see also Manual for Complex Litigation, Fourth, ? 20.14 (2004).

IT IS THEREFORE ORDERED that the motion, pursuant to 28 U.S.C. ? 1407, for centralization of the actions listed on Schedule A is denied.

PANEL ON MULTIDISTRICT LITIGATION

/s/ John G. Heyburn II

John G. Heyburn II

Chairman

Robert L. Miller, Jr.

David R. Hansen *

- - - - - - - - - - - - - - Footnotes - - - - - - - - - - - - - - -
* Judge Hansen took no part in the decision of this matter.

- - - - - - - - - - - - End Footnotes- - - - - - - - - - - - - -

Frank C. Damrell, Jr.

Kathryn H. Vratil

W. Royal Furgeson, Jr.

David G. Trager
SCHEDULE A
Central District of California

Phil Ganezer, et al. v. DirectBuy, Inc., et al., C.A. No. 2:08-8666
District of Connecticut

Christopher Wilson, et al. v. DirectBuy, Inc., et al., C.A. No. 3:09-590
Southern District of Indiana

Brian Vance v. DirectBuy, Inc., et al., C.A.  [*5] No. 1:09-1360
Eastern District of New York

Jamila Swift, et al. v. DirectBuy, Inc., et al., C.A. No. 1:09-4067</description>
		<content:encoded><![CDATA[<p>IN RE: DIRECTBUY, INC., MARKETING AND SALES PRACTICES LITIGATION</p>
<p>MDL No. 2132</p>
<p>JUDICIAL PANEL ON MULTIDISTRICT LITIGATION</p>
<p>2010 U.S. Dist. LEXIS 10390</p>
<p>February 5, 2010, Filed</p>
<p>PRIOR HISTORY: Ganezer v. Directbuy, Inc., 571 F.3d 846, 2009 U.S. App. LEXIS 13676 (9th Cir. Cal., 2009)</p>
<p>CORE TERMS: centralization, convenience, factual questions, oppose, oral argument, proposed settlement, centralize, transferee, settlement</p>
<p>JUDGES:  [*1] John G. Heyburn II, Chairman. Robert L. Miller, Jr., David R. Hansen, * Frank C. Damrell, Jr., Kathryn H. Vratil, W. Royal Furgeson, Jr., David G. Trager.<br />
* Judge Hansen took no part in the decision of this matter.</p>
<p>OPINION BY: John G. Heyburn II</p>
<p>OPINION<br />
ORDER DENYING TRANSFER</p>
<p>Before the entire Panel *: Plaintiff in an action in the Southern District of Indiana has moved, pursuant to 28 U.S.C. ? 1407, to centralize this litigation in the Southern District of Indiana. This litigation currently consists of four actions pending as follows: an action each in the Central District of California, the District of Connecticut, the Southern District of Indiana, and the Eastern District of New York, as listed on Schedule A.</p>
<p>- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; Footnotes &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - -<br />
* Judge Hansen took no part in the decision of this matter.</p>
<p>- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; End Footnotes- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - -</p>
<p>Plaintiffs in the Central District of California action support the motion in its entirety. Plaintiffs in the Eastern District of New York action initially opposed centralization and, alternatively, supported selection of the Eastern District of New York as the transferee district; however, at oral argument, these plaintiffs expressed their support of centralization in the District of Connecticut. Plaintiffs in the District of Connecticut action  [*2] oppose centralization and, alternatively, favor transfer to the District of Connecticut. Defendants 1 oppose centralization.</p>
<p>- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; Footnotes &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - -<br />
1 DirectBuy, Inc.; United Consumers Club, Inc.; DirectBuy Holdings, Inc.; UCC Distribution, Inc.; Beta Finance Company, Inc.; National Management Corporation, Inc.; Trivest Partners IV, Inc.; and The Sequoia Group &#8212; Thousand Oaks LLC (collectively DirectBuy defendants).</p>
<p>- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; End Footnotes- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - -</p>
<p>At oral argument, attorneys for plaintiffs supporting centralization expressed concern that they were &#8220;frozen out&#8221; of settlement discussions in another action. We do not consider the DirectBuy defendants&#8217; apparent preference to negotiate with certain plaintiffs&#8217; counsel over counsel for other plaintiffs as particularly relevant to our primary statutory inquiry &#8212; whether centralization of actions containing common factual questions will serve the convenience of the parties and witnesses and further the just and efficient conduct of the actions. See 28 U.S.C. ? 1407(a). Regardless of our decision on centralization, if (as some plaintiffs presume) plaintiffs in one or more of the actions reach a nationwide settlement with the DirectBuy defendants, plaintiffs in the non-settling actions should reasonably  [*3] anticipate an opportunity to object to the proposed settlement at any fairness hearing regarding the proposed settlement.</p>
<p>We have long held that the convenience of counsel &#8220;is not by itself a factor to be considered under Section 1407 in the Panel&#8217;s decision whether to order transfer or in the selection of a transferee forum for a group of actions. Only if the inconvenience of counsel would impinge on the convenience of the parties or witnesses would the convenience of counsel become a factor to be considered by the Panel.&#8221; In re Anthracite Coal Antitrust Litigation, 436 F.Supp. 402, 404 (J.P.M.L. 1977). Plaintiffs supporting centralization have failed to make such a showing.</p>
<p>Otherwise, this is a close case; one which in other circumstances we might centralize. The actions may share some factual questions regarding the DirectBuy defendants&#8217; marketing practices. Movant has failed to convince us, however, that these common factual questions are sufficiently complex and/or numerous to justify Section 1407 transfer at this time. Defendants and some of the plaintiffs oppose centralization as unnecessary. Two of the cases predate by a considerable time those filed by the plaintiffs supporting  [*4] centralization. On the basis of the papers filed and hearing session held, we are not persuaded that the benefits of Section 1407 centralization are sufficient to outweigh the objections. The parties are encouraged to employ alternatives to transfer to minimize whatever possibilities may arise of duplicative discovery and/or inconsistent pretrial rulings. See, e.g., In re Eli Lilly and Co. (Cephalexin Monohydrate) Patent Litigation, 446 F.Supp. 242, 244 (J.P.M.L. 1978); see also Manual for Complex Litigation, Fourth, ? 20.14 (2004).</p>
<p>IT IS THEREFORE ORDERED that the motion, pursuant to 28 U.S.C. ? 1407, for centralization of the actions listed on Schedule A is denied.</p>
<p>PANEL ON MULTIDISTRICT LITIGATION</p>
<p>/s/ John G. Heyburn II</p>
<p>John G. Heyburn II</p>
<p>Chairman</p>
<p>Robert L. Miller, Jr.</p>
<p>David R. Hansen *</p>
<p>- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; Footnotes &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - -<br />
* Judge Hansen took no part in the decision of this matter.</p>
<p>- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; End Footnotes- &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - &#8211; - -</p>
<p>Frank C. Damrell, Jr.</p>
<p>Kathryn H. Vratil</p>
<p>W. Royal Furgeson, Jr.</p>
<p>David G. Trager<br />
SCHEDULE A<br />
Central District of California</p>
<p>Phil Ganezer, et al. v. DirectBuy, Inc., et al., C.A. No. 2:08-8666<br />
District of Connecticut</p>
<p>Christopher Wilson, et al. v. DirectBuy, Inc., et al., C.A. No. 3:09-590<br />
Southern District of Indiana</p>
<p>Brian Vance v. DirectBuy, Inc., et al., C.A.  [*5] No. 1:09-1360<br />
Eastern District of New York</p>
<p>Jamila Swift, et al. v. DirectBuy, Inc., et al., C.A. No. 1:09-4067</p>
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		<title>By: Joel S. Hirschhorn</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18091</link>
		<dc:creator>Joel S. Hirschhorn</dc:creator>
		<pubDate>Sun, 28 Feb 2010 23:16:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18091</guid>
		<description>There are two reasons why consumers continue to be victimized.  Greedy and dishonest companies and individuals are willing to go to extraordinary extremes to steal peoples? money.  So many consumers have too little intelligence to detect the truth about those who want to steal their money.  Here is my newest discovery of a major consumer scam.

If you want to experience one of the most painful, hard sales pitches in the universe, then accept an invitation to an open house at a Direct Buy showroom.  If you have ever suffered through a lengthy sales pitch for a time share or remember your absolutely worst experience in a car dealership, then you have a hint of how awful the Direct Buy sales pitch is. From reading many comments from people all over the US who have also been suckered into a Direct Buy showroom there is a highly structured sales pitch given everywhere.

The process consists of three time-wasting stages: first spend time with small talk with a smiling sales person, then get herded into a room with other couples attending the open house to hear a much more detailed sales presentation, including several videos and lots of clever question and answer sessions with the audience.  Following that you are taken back for another private conversation with the first sales person who is clearly the closer; that is when you really get the high pressure treatment designed to get you to sign up that day and pluck down about $7,000 for a ten year membership (though the price seems to vary with location).  If you don?t sign up that day you are told that it will cost another $1,000 at a later time.

With the original invitation to the open house you are told that you will get a 30 day free membership.  But that membership is very limited.  What really angered me was that there was no piece of literature that we were given to look at with details about membership rights and costs that we could take with us.  Talk about a high pressure sales pitch!

After my bad experience I discovered that there is a national class action lawsuit against Direct Buy for fraudulent marketing.  Here is what the suit claims: The company misleads customers by promoting a $5,000 membership fee which entitles members to purchase a wide array of goods at wholesale prices with no markup, and that it makes no profits other than from the membership fees.  In reality, it makes a substantial profit from product markups, exorbitant shipping and handling fees, and tens of millions in annual rebates from manufacturers that it conceals from customers. 

I know lots of Direct Buy members will surely write in that they are very happy and satisfied.  Scammers, rip-off artists and thieves like Bernie Madoff are so successful because such a large fraction of people are dimwits or just too busy to carefully examine things.  And once someone pays more than $5,000 upfront for a membership they are psychologically programmed to conclude that they have made a smart choice.

Here is my bottom line: The very nature of the sales pitch used by Direct Buy says something very, very negative about the company and what it is selling.  The way I was treated was not appreciated and I do not want to patronize a company that uses such tactics.</description>
		<content:encoded><![CDATA[<p>There are two reasons why consumers continue to be victimized.  Greedy and dishonest companies and individuals are willing to go to extraordinary extremes to steal peoples? money.  So many consumers have too little intelligence to detect the truth about those who want to steal their money.  Here is my newest discovery of a major consumer scam.</p>
<p>If you want to experience one of the most painful, hard sales pitches in the universe, then accept an invitation to an open house at a Direct Buy showroom.  If you have ever suffered through a lengthy sales pitch for a time share or remember your absolutely worst experience in a car dealership, then you have a hint of how awful the Direct Buy sales pitch is. From reading many comments from people all over the US who have also been suckered into a Direct Buy showroom there is a highly structured sales pitch given everywhere.</p>
<p>The process consists of three time-wasting stages: first spend time with small talk with a smiling sales person, then get herded into a room with other couples attending the open house to hear a much more detailed sales presentation, including several videos and lots of clever question and answer sessions with the audience.  Following that you are taken back for another private conversation with the first sales person who is clearly the closer; that is when you really get the high pressure treatment designed to get you to sign up that day and pluck down about $7,000 for a ten year membership (though the price seems to vary with location).  If you don?t sign up that day you are told that it will cost another $1,000 at a later time.</p>
<p>With the original invitation to the open house you are told that you will get a 30 day free membership.  But that membership is very limited.  What really angered me was that there was no piece of literature that we were given to look at with details about membership rights and costs that we could take with us.  Talk about a high pressure sales pitch!</p>
<p>After my bad experience I discovered that there is a national class action lawsuit against Direct Buy for fraudulent marketing.  Here is what the suit claims: The company misleads customers by promoting a $5,000 membership fee which entitles members to purchase a wide array of goods at wholesale prices with no markup, and that it makes no profits other than from the membership fees.  In reality, it makes a substantial profit from product markups, exorbitant shipping and handling fees, and tens of millions in annual rebates from manufacturers that it conceals from customers. </p>
<p>I know lots of Direct Buy members will surely write in that they are very happy and satisfied.  Scammers, rip-off artists and thieves like Bernie Madoff are so successful because such a large fraction of people are dimwits or just too busy to carefully examine things.  And once someone pays more than $5,000 upfront for a membership they are psychologically programmed to conclude that they have made a smart choice.</p>
<p>Here is my bottom line: The very nature of the sales pitch used by Direct Buy says something very, very negative about the company and what it is selling.  The way I was treated was not appreciated and I do not want to patronize a company that uses such tactics.</p>
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		<title>By: Tony Smith</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18090</link>
		<dc:creator>Tony Smith</dc:creator>
		<pubDate>Sun, 28 Feb 2010 04:47:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18090</guid>
		<description>Fireplace Purchase Gone Bad 
I joined Direct Buy for home remodel savings as well, 
purchased gas fireplace after checking out through local retail showroom as advised by Direct Buy rep. 
I saved 25% on retail, but now none of the local fireplace install company&#039;s are willing to install it and I have been informed all warranty are void because they are only honored by the retail store that I did not purchase from. I am in a real pickle! 
First hand I see the value in the retail professionals. 
IT IS NOT WORTH IT !!!</description>
		<content:encoded><![CDATA[<p>Fireplace Purchase Gone Bad<br />
I joined Direct Buy for home remodel savings as well,<br />
purchased gas fireplace after checking out through local retail showroom as advised by Direct Buy rep.<br />
I saved 25% on retail, but now none of the local fireplace install company&#8217;s are willing to install it and I have been informed all warranty are void because they are only honored by the retail store that I did not purchase from. I am in a real pickle!<br />
First hand I see the value in the retail professionals.<br />
IT IS NOT WORTH IT !!!</p>
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		<title>By: Mark made a bad direct buy</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18089</link>
		<dc:creator>Mark made a bad direct buy</dc:creator>
		<pubDate>Sun, 28 Feb 2010 02:33:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18089</guid>
		<description>About a year ago I posted how I wasted $5,500 on my useless Direct Buy membership (post 350) and have followed the comments ever since. I honestly feel that many positive comments are generated by employees/owners of Direct Buy or by consumers who buy into &quot;perceived value&quot; (retail price vs Direct Buy price) because I never realized savings to equate with my membership cost. This December I got my Direct Buy renewal billing..ha ha ha.ha .. I gleefully laughed as I shredded that sucker. Free at last, free at last. Please do not buy a Direct Buy membership unless you really understand the savings they promise but never demonstrate. I have another big project coming up and no need for Direct Buy.</description>
		<content:encoded><![CDATA[<p>About a year ago I posted how I wasted $5,500 on my useless Direct Buy membership (post 350) and have followed the comments ever since. I honestly feel that many positive comments are generated by employees/owners of Direct Buy or by consumers who buy into &#8220;perceived value&#8221; (retail price vs Direct Buy price) because I never realized savings to equate with my membership cost. This December I got my Direct Buy renewal billing..ha ha ha.ha .. I gleefully laughed as I shredded that sucker. Free at last, free at last. Please do not buy a Direct Buy membership unless you really understand the savings they promise but never demonstrate. I have another big project coming up and no need for Direct Buy.</p>
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		<title>By: Jim</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-11#comment-18087</link>
		<dc:creator>Jim</dc:creator>
		<pubDate>Fri, 26 Feb 2010 04:21:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18087</guid>
		<description>Pure, unadulterated SCAM. If DB was in fact legit, why would they need to call me 4 times every day? Are they such good friggin&#039; Samaritans, eager to shower me in savings? Walmart never called me.

I have since learned that every telemarketer in their call centre is obliged to pressure at least 10 new suckers per month into buying a $5000 membership. Stay away!</description>
		<content:encoded><![CDATA[<p>Pure, unadulterated SCAM. If DB was in fact legit, why would they need to call me 4 times every day? Are they such good friggin&#8217; Samaritans, eager to shower me in savings? Walmart never called me.</p>
<p>I have since learned that every telemarketer in their call centre is obliged to pressure at least 10 new suckers per month into buying a $5000 membership. Stay away!</p>
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		<title>By: Wisteria Webster</title>
		<link>http://www.bradsblog.net/beware-directbuy.htm/comment-page-10#comment-18086</link>
		<dc:creator>Wisteria Webster</dc:creator>
		<pubDate>Wed, 24 Feb 2010 17:38:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.bradsblog.net/?p=128#comment-18086</guid>
		<description>Key items to know about Direct Buy: 
- The 40% discount isn&#039;t the price you necessarily pay. You add on all sorts of &quot;handling&quot; fees which vary from product to product, so sometimes it&#039;s cheaper to buy products elsewhere. MSRP is an inflated price to begin with. Add on taxes, delivery (if they&#039;re even willing to deliver it...many items are showroom pickup only), etc.
- Their website sucks, sucks, sucks. Once you pay them the membership fee, they don&#039;t care about the quality of the customer experience. Their site is painful slow, the search engine doesn&#039;t work properly, and the search results show up as an alphabetical manufacturer name listing that you then have to sift through. Way too many items just tell you to &quot;visit the showroom&quot; for a price or to order.
- If you don&#039;t have a showroom nearby, forget it. Too many elements of their process require showroom visits where you spend hours combing through massive 3-ring binders looking at product serial numbers. Yuck.
- You have to know the specific mfr and model # of the items you want to buy, and then look manually through catalog after catalog to see if they carry it or if it&#039;s actually cheaper than elsewhere. Extremely time consuming. 
- I don&#039;t like their hard sell process where you have to buy a membership today or you can never buy in the future. If their deal was truly great, they wouldn&#039;t have to push so hard. I don&#039;t get that.
- You can&#039;t bring friends into the showroom to shop with you. It&#039;s like the mafia. Ridiculous.
- If you are redoing a complete household top to bottom, you can probably save some money on certain items, but not as much as Direct Buy leads you to believe. We renovated our kitchen and master bath and so far haven&#039;t found a single item to purchase through Direct Buy. Appliances are extremely cheap to buy locally, granite isn&#039;t convenient to buy from another state, etc.
- If it sounds too good to be true, it probably is.</description>
		<content:encoded><![CDATA[<p>Key items to know about Direct Buy:<br />
- The 40% discount isn&#8217;t the price you necessarily pay. You add on all sorts of &#8220;handling&#8221; fees which vary from product to product, so sometimes it&#8217;s cheaper to buy products elsewhere. MSRP is an inflated price to begin with. Add on taxes, delivery (if they&#8217;re even willing to deliver it&#8230;many items are showroom pickup only), etc.<br />
- Their website sucks, sucks, sucks. Once you pay them the membership fee, they don&#8217;t care about the quality of the customer experience. Their site is painful slow, the search engine doesn&#8217;t work properly, and the search results show up as an alphabetical manufacturer name listing that you then have to sift through. Way too many items just tell you to &#8220;visit the showroom&#8221; for a price or to order.<br />
- If you don&#8217;t have a showroom nearby, forget it. Too many elements of their process require showroom visits where you spend hours combing through massive 3-ring binders looking at product serial numbers. Yuck.<br />
- You have to know the specific mfr and model # of the items you want to buy, and then look manually through catalog after catalog to see if they carry it or if it&#8217;s actually cheaper than elsewhere. Extremely time consuming.<br />
- I don&#8217;t like their hard sell process where you have to buy a membership today or you can never buy in the future. If their deal was truly great, they wouldn&#8217;t have to push so hard. I don&#8217;t get that.<br />
- You can&#8217;t bring friends into the showroom to shop with you. It&#8217;s like the mafia. Ridiculous.<br />
- If you are redoing a complete household top to bottom, you can probably save some money on certain items, but not as much as Direct Buy leads you to believe. We renovated our kitchen and master bath and so far haven&#8217;t found a single item to purchase through Direct Buy. Appliances are extremely cheap to buy locally, granite isn&#8217;t convenient to buy from another state, etc.<br />
- If it sounds too good to be true, it probably is.</p>
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